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Industry

FinTech

FinTech

Design

B2B & B2C Procurement, Agentic Commerce, Blockchain

B2B & B2C Procurement, Agentic Commerce, Blockchain

PackRoute: Designed Trustworthy AI Experience In Regulated Complex Domains

PackRoute: Designed Trustworthy AI Experience In Regulated Complex Domains

At Algorand Agentic Commerce x402 Hackathon in Berlin, I teamed up with an AI engineer to build PackRoute Agent, an autonomous EU Food & Beverage packaging procurement agent, which aims to support European SMEs and enterprise procurement teams to speed up sourcing packaging suppliers with lower costs and the secured transaction.

Time

06 - 07 June 2026

Hackathon Organizer

Algorand

Tool

Cursor

Client

Algorand

My Role

UX & Product Designer

My Team

1 Product Designer, 1 AI Engineer

Impact

  • Faster decision on sourcing and procurement

  • Fewer manual PO errors

  • Lower cost in AI support for procurement by pay-per-request micro-payments and explainable recommendations

Context

During a 2-day Algorand Agnetic Commerce x402 hackathon, I teamed up with an AI engineer to design an agent-assisted procurement interface where users needed to trust AI recommendations in a regulated cross-border transaction. The core challenge: how do I design for autonomy while maintaining user confidence and transparency as designing for digital identity verification, where trust is non-negotiable.

Business Problem

Consumers / Users

European SMEs and procurement teams spend significant time and cost managing sourcing and purchasing through spreadsheets and email-based workflows.

Pain points:

  • No transparency into how suppliers are vetted

  • Users lack confidence in AI-driven decisions

  • Higher operational costs and increased procurement risk

  • Verification barriers slow adoption

  • Regulatory compliance is manual and error-prone

Business Objectives

  • Enable fast and trustworthy approval of AI actions

  • Reduce security risk while improving efficiency and human–AI collaboration with Algorand x402 micro-payment

  • Support seamless, transparent experiences for SMEs and enterprise procurement teams

AI Product Workflow= AI-assisted Design + Human Oversight

01 Brainstormed product ideas, defined user problem and product scope with Claude

02 Built prototype with Cursor

03 Iterated solution with Cursor & Claude Code

04 Created Pitch Slides & Demo video with Claude Design

Constraints

Time

Only 2 days to finish building prototype with Algorand integrated and creating pitch slides and DEMO videos

Knowledge

Both my teammate and I are new in FinTech and Blockchain.

Design Solution: PackRoute Agent

PackRoute Agent DEMO Video

We built PackRoute AI agent that sources cross-border packaging suppliers, pays for intelligence via x402 micropayments on Algorand, and completes supplier checkout within owner-defined spending rules.

Design Discovery & Design Decisions

Problem Statement

European SMEs and Procurement teams need to efficiently and effectively find the most suitable and reliable suppliers under regulatory compliance because they currently spend long time and high costs on supplier discovery, manual comparisons, and approvals and they don't trust that AI agents can help solve their problem.

Design Hypothesis

Hypothesis

Designing an AI agent which communicates users about the reliable sourcing context, decision support, and transparent blockchain transaction status will increase customer trust and conversion rates.

Design Changes

Designing simple identity verification user flow with progressive disclosure context for sourcing support and decision request and adding simple block chain transaction status dashboard for showing efficient, low-cost, secured, and transparent working process.

Success Metrics

10% increase in customer satisfaction ratings and 10% decrease in cost and time spent on procurement.

UX Design Decisions Throughout User Flow

For more efficient cooperation with AI engineer to complete prototype in time, I gave him advice on UX improvements and he iterated the prototype accordingly after the first version of prototype was built. When the prototype was ready, I used Claude Design to create pitch slides and demo video within 2 hours.

The user flow below shows design decisions we agreed on for the PackRoute Agent and the workflow of the Agent via Algorand x402 payment.

Scenario

Amsterdam organic jam producer needs 500 glass jars, max €0.85/unit, shipped from Germany to Netherlands by June 20.

Amsterdam organic jam producer needs 500 glass jars, max €0.85/unit, shipped from Germany to Netherlands by June 20.

Designing for transparent AI collaboration when the user opens the PackRoute agent dashboard:

  • Simple onboarding guidance by agent

  • Transaction status session card gives human oversight over full autonomy

Easy identity verification for the user using customized sourcing service and micro-payment:

  • Security/permissions handling without passowrd and API keys

Progressive-disclosure of critical procurement context inspired by regulatory best practices in identity verification that lets users understand why the agent recommends a supplier before confirming.

AI transaction workflow with Algorand in the user's agent wallet. PackRoute autonomously:

  1. Pays $0.01 USDC (x402) for packaging supplier price index

  2. Pays $0.05 USDC (x402) for cross-border freight quotes

  3. Compares landed cost and selects best supplier

  4. Pays $0.10 USDC (x402) to confirm supplier checkout

AI-assisted transaction workflow with human guardrails: Rather than fully autonomous execution, PackRoute requires users to approve spending limits upfront and validate the final supplier selection.

Pitching the PackRoute Project

Takeaways

01

Proactively communicating with the engineer about the working progress to give the helpful UX design advice on building the product with better UX.

02

Prioritizing simplifying the user flow to gain the user trust with AI agent decision and support

03

Understanding regulatory and security constraints is fundamental for trustworthy design.

Conclusion

Through building Agentic commerce product integrated with Algorand with AI engineer, I learned how to design the simple AI workflow for users in FinTech and Blockchain areas.

What I would do differently next time

  • Define a "Security & Trust Design System" and design principles upfrontfor communicating algorithmic decisions, handling permissions, showing compliance status

  • Conduct accessibility & compliance audits early by using WCAG and regulatory alignment as design inputs, not QA checkboxes

  • Validate user trust through testing, even in tight timelines (30-min user test for shipping faster)

Links and Reference

Links and Reference

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